Legal
Terms
Last updated: . Only the German version is legally binding; this translation is for convenience.
Draft. We will add highlighted details like this one shortly: [detail to follow]
Contents
Scope
These terms apply to all appointments and services of Studio A, owner [full name or company name], Goethestraße 6, 10623 Berlin (“we”), for our customers (“you”), however the appointment is made: online through Planity (including “Book now” on this website), by phone or in the shop.
Other terms only apply if we expressly agree to them.
Services and prices
Our services and prices are listed on the Services page and in the shop. All prices are final prices. Price and duration can differ by barber; the price shown when you book applies.
For “from” prices, the final price depends on the work involved, such as hair length or the result you want. If it will cost more than listed, we tell you before we start, and you decide.
Booking
A contract for the booked service is made when your appointment is confirmed, online for example by email. Please give correct contact details so we can reach you if anything changes.
If you choose “First available”, whichever barber is free at your time takes over.
Cancelling and rebooking
If you can't make it, please cancel or rebook as early as possible: with the link in your confirmation, on Planity, by email to team@studio-a.berlin or by phone. That way someone else can have the slot.
Cancelling is free up to [deadline, e.g. 24 hours] before the appointment.
Late arrival and no-shows
Please be on time. If you're more than [e.g. 15 minutes] late, we may shorten the service or give the slot away, so the following appointments don't have to wait.
If you don't show up without cancelling in time: [no-show fee rule, if any]. You always remain free to prove that we suffered no loss or a smaller one.
Right of withdrawal
[Withdrawal notice for appointments booked online through Planity: to be legally reviewed]
Payment
You pay in the shop after your service. No prepayment is needed when booking. We accept [payment methods, e.g. cash, debit card, credit card].
Before your treatment
Please tell us before we start if you have allergies, skin irritation, injuries or scalp or skin conditions, or react sensitively to products. We may decline or stop a treatment in case of contagious skin conditions or where it would be a health concern.
Satisfaction and complaints
If something isn't right, tell us in the shop or get in touch within [e.g. 7 days]. We'll fix it free of charge. Your statutory rights are not affected.
Liability
We are fully liable for intent and gross negligence and for injury to life, body or health. For slight negligence we are only liable for breach of essential contractual obligations, limited to the foreseeable damage typical for this kind of contract.
We are only liable for clothing and valuables you bring in case of intent or gross negligence. Please keep valuables with you.
Final provisions
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, you keep the protection of the mandatory laws of the country where you habitually live.
If any provision is invalid, the rest remain valid. For consumer dispute resolution see the imprint; for data protection, the privacy policy.